Roy Medical Assistance TPA and multi-profile assistance company providing exceptional support for tourists, expatriates, corporations, insurance companies and individuals in India, Nepal, China, Thailand, Cambodia, Indonesia, Vietnam, Singapore, Hong Kong, Maldives, UAE, Turkey and Myanmar.
Our administrative services can manage all or some aspects of your claims process and operations, allowing you to delegate more, reduce overhead, and diminish operational costs. In addition to more consistent, efficient, and accurate results, our clients improve their quality of service, achieving measurable gains in end user convenience and satisfaction.
RMA has a dedicated travel claims department able to assist policy holders with every aspect of claiming under their insurance policy.
Each claim is individually assessed by one of our experienced claims handlers, and our administration team is available to answer any questions and ensure each claim is processed as quickly and smoothly as possible.
Our proprietory claims management system provides our clients with: Access to a comprehensive case history for each claim; System-driven section limits, benefits, and on-screen, searchable policy wordings; A flexible reserving system providing up-to-date, accurate reserves; Claims payments quality-checked and authorised by a senior claims handler; Detailed recovery information and active pursuit.
Our representatives’ network covers the whole Pacific Asia countries.
Special alarm-center of our company is operating 24/7 ensuring the shortest threshold response to urgent inquiries and incoming requests.
All medical cases are immediately escalated to our medical team and are handled under attentive supervision of Coordinating Doctor On Duty. All medical information is reviewed by our medical staff in order to assess whether the costs are within reasonable and customary rates for each particular case and comment on ongoing treatment effectiveness. In case a Coordinating Doctor concludes the charges are not justified, we proceed negotiating re-pricing with the facility right away.
By having strong and effective relationships with the providers we ensure maximum savings and high level of medical care for our patients.